Customer Service

We aim to deliver the best customer service we possibly can. Below is a short summary of commonly asked questions. For a full list please visit our FAQs section.

SHIPPING & DELIVERY

We deliver to all countries worldwide, excluding the following 5 countries: Cuba, Iran, Iraq, Syria and North Korea. For further details and information on our shipping terms - please visit the Shipping Page. All our parcels must be signed for upon receipt. If no one is available to accept and sign for the parcel at the delivery address the courier will leave a card to advise of an attempted delivery.

RETURNS 

We are happy to refund any item returned in saleable condition, in its original packaging (with tags and security seals in place) with a proof of purchase within 21 days of purchase.
Refunds will be issued by the original method of payment to the value of the item printed on the receipt/order confirmation.

Unfortunately we are unable to accept any returns for product purchased from a third party.

All watches come with an International Warranty - please refer to the Warranty section here for more information. 

Please note that for the UK, free returns are not applicable on sale products. 

ORDERING

Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase. For further queries on placing an order, please refer to the Orders & Payment section of our FAQs.

PAYMENTS

Our standard payment types available in all countries are American Express, Visa, Visa Electron, Mastercard, Delta, Diners club, JCB, Maestro, and Paypal.

We also offer some additional payment types for customers based in certain countries, please see below table:

VIEWING ORDERS

If you create an account on the site, you will have access to all our order information at all times. Please contact our customer support team for further queries on your order.

UPDATING ACCOUNT INFORMATION

You can login at any time to update your contact information.

HOW TO VIDEOS

See below popular How To videos;

To see our video on how to change your strap, click here.

To see our video on how to set the time on your watch, click here.

To see our video on how to set the time and date on your Automatic watch, click here.

To see the full list of How To tutorial videos, click here.