• What is your Return Policy?
    STANDARD RETURNS POLICY: We are happy to refund any item returned in saleable condition, in its original packaging (with tags and security seals in place) with a proof of purchase within 21 days of purchase. Refunds will be issued by the original method of payment to the value of the item printed on the receipt/order confirmation. Unfortunately we are unable to accept any returns for product purchased from a third party. We are also unable to accept returns or issue refunds for personalised products. All watches come with an International Warranty - please refer to the Warranty section here for more information. *Please note that for the UK, free returns are not applicable on sale products.
  • Can I return an online order in store?
    Unfortunately at the moment we are unable to accept returns via our stores, however we are working on opening up the possibility of this soon.
  • Can I return something personalised (Monogrammed/engraved)?
    Any product that has been monogrammed, engraved or personalised cannot be returned. Please note engraving on the watch head also voids any warranty.
  • Has my return been received?
    Within 48 hours of your return being recieved by our warehouse you will receive a confirmation email with details of the item you have returned and the amount that will be refunded to the original payment method.
  • How long will it take for me to get a refund?
    Refunds can take 3-5 working days before they appear in your account, therefore we say to allow 10 working days for returns to be processed.
  • I have lost my Return Form, what should I do?
    If you have lost your Return Form please contact Customer Service to help you.
  • How do I cancel an order?
    Please contact our Customer Service team if you would like to cancel your order, this must be done within 1 hour of placing the order. Any orders within the 1 hour window that have not yet been despatched we shall endeavour to cancel and refund.
  • I have lost my pre-paid Royal Mail Returns label - what should I do?
    If you have lost your Return Label please contact Customer Service to help you. We offer prepaid Royal Mail return labels on all full price orders inside the UK only.
  • How do I process a return?
    We hope that you are delighted with your purchase. However, if you do wish to return any of your items please package them carefully along with this form and return within 21 days to: Larsson & Jennings, Returns Department, Unit 9, Industrial House, Conway Street, Hove, BN3 3LW United Kingdom or for customers in the US please return to: Larsson & Jennings, Returns Department, 335 Bleecker Street, 10014, New York, NY, USA Please follow these steps to return product: 1. Carefully package your unused item(s), as sold, with all original packaging including tags and labels 2. Please fill in the reason for return on this form and include in package 3. For UK customers, please use the pre-paid Royal Mail Returns label and obtain proof of purchase and tracking number. For all other customers we advise all returns are sent with a tracked, insured service. We aim to process all refunds as quickly as possible, usually within 7 working days of goods being received.